Questions, answered.
Is the rate really the same as booking direct?
Yes. Booking Conrad Tulum through Travel Supreme, the nightly rate is identical to the resort’s own best available rate, and the reservation carries an upgrade when available, daily buffet breakfast for two, a $100 resort credit and early check-in or late check-out, confirmed in writing through the Virtuoso program.
How do we get there?
Virtuoso lists a private airstrip as the nearest airport. Ask us for transfer times from your arrival airport; transfers are arranged with the booking.
Which rooms are there?
Tropical View, Partial Ocean View and Ocean View rooms (505 square feet, one king or two queens, balcony tub for two), a King Mobility Accessible room, Tropical View and Ocean View Suites, the Governors Suite and the Presidential Suite.
What is the spa like?
Treatments are infused with herbs from the resort’s own garden, and before a treatment the therapist leads a cleansing copal limpia ceremony and meditation.
How does booking through Travel Supreme work?
Send us your dates. We confirm availability and the rate, attach the Virtuoso amenities in writing, and hold the room. You pay the hotel directly.
Can you arrange a kosher private chef at Conrad Tulum Riviera Maya?
Yes. We can arrange a private chef who cooks kosher for your stay at Conrad Tulum Riviera Maya, with the food sourced and everything set up before you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll tell you exactly what it takes.
Can you arrange kosher meals delivered to us at Conrad Tulum Riviera Maya?
Yes. We can arrange kosher meals delivered to your room or villa at Conrad Tulum Riviera Maya, planned around your dates so the food is there when you need it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you have kosher provisions waiting when we arrive at Conrad Tulum Riviera Maya?
Yes. Send us your list and we arrange kosher groceries and provisions to be waiting in your room or villa at Conrad Tulum Riviera Maya when you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you find a place to stay near a minyan or Chabad at Conrad Tulum Riviera Maya?
Where there is a minyan or Chabad nearby, we find the villa or room within walking distance for Shabbos. Where there isn’t, we tell you before you book and plan the week around it.
Can you arrange a Shabbos-friendly villa or room at Conrad Tulum Riviera Maya?
Yes. Before you book we check the details that matter for Shabbos at Conrad Tulum Riviera Maya: key cards and door locks, motion-sensor lights, automatic doors, elevators and stairs, and the distance to anywhere you need to walk. Whatever can be arranged with the property ahead of time, we arrange.
Can you plan a bar mitzvah, bat mitzvah or family simcha trip at Conrad Tulum Riviera Maya?
Yes. We plan the whole trip at Conrad Tulum Riviera Maya: rooms or villas for the family, kosher catering for the meals and the simcha itself, and the Shabbos and travel timing around it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Top places to go in Tulum · Top things to do in Tulum
