Questions, answered.
Is the rate really the same as booking direct?
Yes. Booking Fairmont Heritage Place Mayakoba through Travel Supreme, the nightly rate is identical to the resort’s own best available rate, and the reservation carries an upgrade when available, daily buffet breakfast for two per bedroom, a $150 resort credit and early check-in or late check-out, confirmed in writing through the Virtuoso program.
How do we get there?
Virtuoso lists Cozumel as the nearest airport. Ask us for transfer times and the best routing for your dates.
Which residences are there?
Exclusive 3 Bedroom Villas on the ground floor (4,603 square feet) and mid floor (3,094 square feet), each with three bathrooms and sleeping up to eight, plus three- and four-bedroom Penthouses. All have a kitchen, terrace and private pool.
How is it different from the Fairmont Mayakoba hotel?
The Heritage Place community sits apart from the 401-room hotel for added privacy, while residents use everything the resort offers: 24-hour concierge, the spa, the restaurants, the golf course and the kids’ club.
How does booking through Travel Supreme work?
Send us your dates. We confirm availability and the rate, attach the Virtuoso amenities in writing, and hold the residence. You pay the hotel directly.
Can you arrange a kosher private chef at Fairmont Heritage Place Mayakoba?
Yes. We can arrange a private chef who cooks kosher for your stay at Fairmont Heritage Place Mayakoba, with the food sourced and everything set up before you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll tell you exactly what it takes.
Can you arrange kosher meals delivered to us at Fairmont Heritage Place Mayakoba?
Yes. We can arrange kosher meals delivered to your room or villa at Fairmont Heritage Place Mayakoba, planned around your dates so the food is there when you need it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you have kosher provisions waiting when we arrive at Fairmont Heritage Place Mayakoba?
Yes. Send us your list and we arrange kosher groceries and provisions to be waiting in your room or villa at Fairmont Heritage Place Mayakoba when you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you find a place to stay near a minyan or Chabad at Fairmont Heritage Place Mayakoba?
Where there is a minyan or Chabad nearby, we find the villa or room within walking distance for Shabbos. Where there isn’t, we tell you before you book and plan the week around it.
Can you arrange a Shabbos-friendly villa or room at Fairmont Heritage Place Mayakoba?
Yes. Before you book we check the details that matter for Shabbos at Fairmont Heritage Place Mayakoba: key cards and door locks, motion-sensor lights, automatic doors, elevators and stairs, and the distance to anywhere you need to walk. Whatever can be arranged with the property ahead of time, we arrange.
Can you plan a bar mitzvah, bat mitzvah or family simcha trip at Fairmont Heritage Place Mayakoba?
Yes. We plan the whole trip at Fairmont Heritage Place Mayakoba: rooms or villas for the family, kosher catering for the meals and the simcha itself, and the Shabbos and travel timing around it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
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