Questions, answered.
Is the rate really the same as booking direct?
Yes. When you book Zadún, a Ritz-Carlton Reserve through Travel Supreme, the nightly rate is identical to the hotel’s own best available rate. The difference is what attaches to your reservation: a room upgrade when available, daily breakfast for two, a resort credit, and private airport transfers — all confirmed in writing through the Virtuoso program.
How much resort credit will my booking carry?
Every Virtuoso booking at the Reserve carries a $150 USD resort credit. Suites carry an additional $150 for $300 in total; Zadún Suites carry $450 in total; Villas and Residences carry $650 in total, once during your stay.
Are airport transfers included?
Yes — complimentary roundtrip private transfers between San José del Cabo International (SJD) and the Reserve are part of the Virtuoso amenity list when you book through us.
Can you actually swim in the sea there?
Yes. The Reserve sits on the Sea of Cortez side of Los Cabos, where the water is calm enough to swim from the beach — unlike the Pacific side, where most resorts front unswimmable surf.
How does booking through Travel Supreme work?
Send us your dates on WhatsApp or by email. We confirm live availability and the rate, attach the full Virtuoso amenity list in writing, and hold the suite. You pay the hotel as normal — our advisory costs you nothing.
When is the best time of year to go?
The dry, warm window runs roughly November through May, with December to April the most requested weeks — and the first to sell out at the Reserve. Summer brings hotter days and lower occupancy. For school-holiday weeks and the winter high season, we recommend enquiring several months ahead; availability at the villa level goes first, and Virtuoso amenities apply year-round whichever season you choose.
Can you arrange a kosher private chef at Zadún?
Yes. We can arrange a private chef who cooks kosher for your stay at Zadún, with the food sourced and everything set up before you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll tell you exactly what it takes.
Can you arrange kosher meals delivered to us at Zadún?
Yes. We can arrange kosher meals delivered to your room or villa at Zadún, planned around your dates so the food is there when you need it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you have kosher provisions waiting when we arrive at Zadún?
Yes. Send us your list and we arrange kosher groceries and provisions to be waiting in your room or villa at Zadún when you arrive. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
Can you find a place to stay near a minyan or Chabad at Zadún?
Where there is a minyan or Chabad nearby, we find the villa or room within walking distance for Shabbos. Where there isn’t, we tell you before you book and plan the week around it.
Can you arrange a Shabbos-friendly villa or room at Zadún?
Yes. Before you book we check the details that matter for Shabbos at Zadún: key cards and door locks, motion-sensor lights, automatic doors, elevators and stairs, and the distance to anywhere you need to walk. Whatever can be arranged with the property ahead of time, we arrange.
Can you plan a bar mitzvah, bat mitzvah or family simcha trip at Zadún?
Yes. We plan the whole trip at Zadún: rooms or villas for the family, kosher catering for the meals and the simcha itself, and the Shabbos and travel timing around it. Tell us how you hold (glatt, cholov yisroel, pas yisroel, the hechsher you rely on) and we’ll plan it around that.
